At Electronic Office Systems, we don’t just offer service – we set the standard for copier repair in New Jersey. Our award-winning service department delivers speed, expertise, and reliability that truly separates us from national suppliers and other local dealers.
Most copier and managed print service providers advertise response times ranging from next business day up to 8 hours, depending on SLA tier. In fact, standard response commitments in our industry are often next business day or “4–8 hours” at best for priority SLAs.
By contrast, Electronic Office Systems delivers:
Our rapid response not only gets you back up and running faster — it minimizes costly productivity losses.
Industry benchmarks for first contact resolution (FCR) — the percentage of problems fixed on the first visit — typically hover around 70–75% across service and support teams.
At Electronic Office Systems, we far exceed that expectation with:
This means fewer disruptions for you and more reliability from your print environment.
Our service team is the backbone of our excellence:
This level of expertise and readiness isn’t just rare — it’s unmatched in New Jersey.
We reinforce excellence with a monthly performance incentive program that motivates our technicians to exceed standards in:
This ensures your service experience consistently improves, not just meets expectations.
Electronic Office Systems services and repairs printers and copiers from Ricoh, Savin, Kyocera and Brother; KIP and Canon Wide Format Printers; and ShredPro Paper Shredders.
EOS averages a 2–4 hour response time, with a guaranteed 4–8 hour on-site response, far faster than most national and local providers.
Electronic Office Systems resolves approximately 90% of service calls on the first visit, significantly higher than industry averages of 70–75%.
Yes. Every Electronic Office Systems technician is Ricoh, Brother, KIP certified and certified Kyocera Master Technicians, the highest level of technical certification in the industry.
Unlike national providers with rotating technicians and slower response times, EOS offers local, NJ based, dedicated technicians, faster service, higher fix rates, and guaranteed uptime.
Electronic Office Systems uniquely guarantees equipment performance, on any equipment purchased or leased from us with a maintenance agreement, for 7 years, reflecting our confidence in both our technology and service team — a commitment unmatched in our industry.
Whether you’re a small business or a large enterprise, Electronic Office System’s service excellence gives you:
✔ Faster service than most national “big box” providers
✔ Higher first-visit fix rates
✔ Fewer disruptions to your daily operations
✔ Certified expertise with deep technical knowledge
Let’s make downtime a thing of the past.
Your ideal office electronics partner is just a click away.
Contact us now or visit our showroom to discover how we can elevate your workspace with state-of-the-art electronic office equipment and unparalleled service!
