Frequently Asked Questions

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Q: What guarantees come with your equipment?
A: See our 7 Year Performance Guarantee


Q: What is your response time for service?
A: Our current average is 2-4 business hours Monday-Friday Guaranteed 4-8 business hours Monday- Friday Upon arrangement we offer 24/7


Q: Why shouldn’t we buy online for a lower price?
A: Online providers offer little to no advice on: equipment capabilities, accessories, and software application options and other models and equipment pros and cons. See EOS’s price matching policy and why we are the smarter choice.


Q: How long have you been in business?
A: We are approaching our 39th year with an average EOS employee tenure of 18 years.


Q: How long does it take to get supplies for my equipment?
A: Supplies ordered before 3pm are shipped out the same day Monday-Friday.


Q: What financial options do you offer for acquiring equipment?
A: Lease Rentals & Lease financing to Own options -Short term rentals -Outright purchases


Q: Can you provide references?
A: Yes, we would love for you to speak with our satisfied clients. We have over 4,000 clients/organizations that we serve. Would you like some from your industry?


Q: Why should I buy from EOS?
A: Click here to see our Unique Advantages.


Q: How much does it cost?
A: After a thorough consultation/analysts we will make an investment recommendation customized to fit your needs. Our goal is to always try to lower operational expense and increase productivity with our solutions.


Q: How do I place a service call?
A: We are happy to hear from you if you want to call into our live receptionist. You can also email or enter service through our website.


Q: Why shouldn’t we just go to Staples, Office Depot or WB Mason to buy our equipment?
A: These providers only sell small office/home office products. When your usages are at commercial grade volumes, our equipment has significantly lower operating costs and can be fixed in your office.

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